Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected. Access started to return around 5:45 pm ET. Past downtime at internet companies has had little long-term affect on their revenue growth, however.įacebook’s services, including consumer apps such as Instagram, workplace tools it sells to businesses and internal programs, went dark noon Eastern time (1600 GMT). ad revenue per hour during the outage, according to estimates from ad measurement firm Standard Media Index. Inside a Facebook group for ad buyers, one member wisecracked after service returned that “lots of people searched today ‘how to run Google ads for clients.’” Facebook, which is the world’s largest seller of online ads after Google, was losing about $545,000 in U.S. In one of the day’s most popular tweets, video streaming company Netflix shared a meme from its new hit show “Squid Game” captioned “When Instagram & Facebook are down,” that showed a person labeled “Twitter” holding up a character on the verge of falling labeled “everyone.” Twitter on Monday reported higher-than-normal usage, which led to some issues in people accessing posts and direct messages. “Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard’s Berkman Klein Center for Internet & Society. “To every small and large business, family, and individual who depends on us, I’m sorry,” Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it “may take some time to get to 100%.” Shares rose about half a percent in after-hours trade following resumption of service. The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritizing profit over clamping down on hate speech and misinformation.Īs the world flocked to competing apps such as Twitter and TikTok, shares of Facebook fell 4.9%, their biggest daily drop since last November, amid a broader selloff in technology stocks on Monday. The Facebook outage is the largest ever tracked by web monitoring group Downdetector. ![]() “We want to make clear at this time we believe the root cause of this outage was a faulty configuration change,” Facebook said in the blog. Security experts have said an inadvertent mistake or sabotage by an insider were both plausible.Īlso read: Facebook, Instagram, WhatsApp reconnecting after nearly six-hour outage The failures of internal communication tools and other resources that depend on that same network in order to work compounded the error, the employees said. ![]() Several Facebook employees who declined to be named had told Reuters earlier that they believed that the outage was caused by an internal mistake in how internet traffic is routed to its systems. The company in a late Monday blog post did not specify who executed the configuration change and whether it was planned. We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.Facebook Inc blamed a “faulty configuration change” for a nearly six-hour outage on Monday that prevented the company’s 3.5 billion users from accessing its social media and messaging services such as WhatsApp, Instagram, and Messenger. USA TODAY reporters had no problems accessing their Facebook, Instagram and WhatsApp accounts.Īnd at that time, the company said in a statement to USA TODAY, "We’re aware that some people and businesses are having trouble accessing Facebook products. ►'Profits before people': After Facebook whistleblower Frances Haugen argued her case, will Congress act?Īt the outset, the outage didn’t appear to be as widespread as Monday’s six-hour outage. ►'Five hours of silence was torture': Facebook and WhatsApp are lifelines for some families ![]() WhatsApp was not part of the outage, the company said. The outage arose from a configuration change, but was not related to Monday's outage, the company said. Facebook, Instagram, Facebook Messenger and Facebook Workplace were impacted, the company said. "We fixed the issue, and everything should be back to normal now." "Sincere apologies to anyone who wasn’t able to access our products in the last couple of hours," the company said in a statement to USA TODAY. ET Friday, according to .Ībout two hours later, the company said the outage had been fixed and all of its platforms should be operational. Watch Video: Facebook CEO Mark Zuckerberg responds to whistleblower's testimonyĭays after one of the longest outages in Facebook's history, the company experienced another outage – a much shorter one.įacebook and its apps, which include Instagram, Facebook Messenger and WhatsApp, started experiencing issues around 3 p.m.
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